Returns -FREE (Domestic and International)

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If we receive an unworn dress without the tags, we will have store credit applied to your account rather than refund your card.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@taylorjoelle.com and send your item to: 1675 N Freedom Blvd Suite 10g Provo Utah 84604

International customers only:
We will pay for the return label. You'll cover the shipping for the new item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 1675 N Freedom Blvd Suite 10g, Provo Utah 84604

If exchanging product, return shipping costs will not be covered. If a defective product is being returned, contact us at info@taylorjoelle.com and we will arrange shipping for you. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.